📄 Terms & Conditions

Orders

All orders are processed based on the specifications submitted by the customer. Customers are responsible for reviewing all order details prior to checkout.

Payments

Full payment is required before production begins.

Proof Approval

If proof approval is selected, production will not begin until written approval is received. Approval confirms that all artwork content, spelling, layout, and sizing are correct.

Production Time

Production time begins after payment confirmation and artwork approval. Production timelines do not include shipping transit time.

Color Disclaimer

Due to differences in monitors, materials, and printing processes, slight color variations may occur and are not considered defects.

Limitation of Liability

Our liability is limited to the cost of the printed product only. We are not responsible for indirect losses, event delays, or consequential damages.

🎨 Artwork Policy

File Responsibility

Customers are responsible for:

• Spelling and grammar
• Layout accuracy
• Image resolution
• Correct sizing

We perform only a basic pre-print check.

File Resolution

Recommended artwork resolution is 150–300 DPI at final print size.

Color Mode

CMYK color mode is recommended. RGB files may result in color shifts during printing.

Proof Approval Responsibility

Once proof approval is received, the order proceeds exactly as approved. Errors found after approval are not eligible for refund or reprint.

💳 Refund & Return Policy

Custom-Made Products

All products are custom-made. Therefore:

• Returns are not accepted.
• Refunds are not issued once production has begun.
• Order cancellations are allowed only before production starts.

Refunds or Reprints

Refunds or reprints are provided only if:

• The product is defective, or
• Damage occurred during shipping and is verified by our team.

🚚 Shipping Policy

Shipping Time

Shipping time begins after production completion.

Carrier Responsibility

Delivery timelines are controlled by the shipping carrier. We are not responsible for delays caused by carriers, weather, or operational disruptions.

Incorrect Address

Customers are responsible for providing accurate shipping information. We are not responsible for delays or losses caused by incorrect addresses.

📦 Damage Claim Policy

Claim Deadline

All damage claims must be submitted within 7 days of delivery.

Required Claim Information

To file a claim, please provide:

• Photos of the damaged product
• Photos of the packaging
• Photo of the shipping label

Failure to retain packaging materials may result in claim denial.