shipping
Shipping & Turnaround Policy
Please review our shipping schedule, delivery estimates, turnaround times, and policies before placing your order.
Important Shipping Notice
Ground shipping is not a guaranteed service and may be delayed by the carrier, weather conditions, holidays, or other circumstances. For time-sensitive orders, we strongly recommend upgrading to Express shipping.
Ground Shipping
Ground delivery usually takes 1–5 business days depending on your location, but is not guaranteed and may take up to 7 business days.
Express Shipping
3 Day, 2 Day, Next Day, and Next Day + Saturday delivery options are available for time-sensitive orders.
Turnaround Time
Regular production turnaround is 1 business day, Monday through Friday, after proof approval if proof is required.
When Will My Order Ship?
Orders ship immediately after production is completed. Shipping timelines depend on the selected carrier and service level.
- Ground Shipping: 1–5 business days depending on location.
- 3-Day Express: Delivered within 3 business days.
- 2-Day Express: Delivered within 2 business days.
- Next Day: Delivered the following business day.
- Next Day + Saturday: Includes Saturday delivery when selected.
Local Pickup
Local pickup is available during business hours once you receive a pickup notification email.
| Day | Pick-Up Hours |
|---|---|
| Monday – Friday | 9:00 AM – 5:30 PM PST (except Holidays) |
| Saturday | Closed — No weekend pickup |
| Sunday | Closed — No weekend pickup |
📍 Pickup Location
1446 W. 178th St, Gardena, CA 90248
Delivery Dates & Transit Delays
Shipping carriers control delivery schedules once an order leaves our facility.
- Delivery dates cannot be guaranteed once an order leaves our facility. Claims for shipping delays cannot be accepted.
- Transit delays caused by carriers, weather conditions, or unforeseen circumstances are outside of our control.
- All items are custom prints. We do not accept returns or refund claims for shipping delays.
Returns & Refunds for Custom Products
All banners and printed products are custom-made items produced specifically for each customer's order.
- Because products are personalized and cannot be resold or reused, we do not accept returns, cancellations, or refunds once production has begun or the order has shipped.
- Delivery delays caused by shipping carriers, weather conditions, or transportation issues do not qualify for refunds or returns — even if the items are no longer needed due to a late delivery.
- By placing an order, customers acknowledge that customized printing products are non-returnable and non-refundable, regardless of shipping transit delays.
Thank You for Your Understanding
All orders are produced exclusively for each customer. We appreciate your understanding of our custom product policy.
Express Shipping — Late Delivery Refund Policy
We understand how important delivery timing is when Express Shipping is selected.
- Shipping transit times are managed directly by FedEx / GLS once the package leaves our facility.
-
According to FedEx and GLS policy, shipping refunds are not available when delays are caused by circumstances beyond the carrier's control, including:
- Weather-related delays
- Natural disasters
- Transportation disruptions
- Operational or network interruptions
- Because FedEx / GLS do not issue transportation refunds under these conditions, we are unable to provide a shipping refund.
- Once an order is shipped, delivery performance becomes the responsibility of the carrier. Shipping charges are non-refundable when the carrier denies a credit request.
FedEx Official Policy
"This shipment is not eligible for a credit because of weather related delays."
We sincerely appreciate your understanding.
FedEx Ground Transit Times
Estimated FedEx Ground delivery times from Gardena, CA. Delivery times are estimates and are not guaranteed.
Delivery times shown on the map are estimated transit times only and are not guaranteed. Actual delivery times may vary based on destination, shipment date, pickup time, and other factors.