Frequently Asked Questions

Yes. Our pricing is significantly more competitive than most local print providers because we purchase materials in bulk directly from manufacturers. This allows us to reduce costs while maintaining consistent quality standards.

We also streamline production and operate at scale, which enables us to offer wholesale-level pricing to all customers — there is no separate wholesale account required.

Our pricing is flat-rate with no hidden fees. Features such as full-color printing, hemming, grommets, and pole pockets are included in the listed price.

We use high-quality, industry-standard materials and professional-grade printing equipment to ensure consistent results across all orders.

All production is carefully inspected before shipment to maintain quality standards.

We also use UV-resistant, water-resistant materials suitable for both indoor and outdoor applications.

If you are unsure about quality, we recommend starting with a smaller order to review the product firsthand.

We use durable 14oz reinforced vinyl designed for both indoor and outdoor use.

• Weather-resistant
• UV-resistant
• Water-resistant
• Suitable for long-term use

It is commonly used for events, retail displays, trade shows, and outdoor advertising.

No. Our pricing is fully transparent.

All standard orders include:

• Full-color printing
• Hemming & grommets
• Pole pockets, top and bottom, when selected

There are no additional hidden charges at checkout.

Yes. Our materials can be produced using flame-retardant certified options upon request, which may be required for trade shows, conventions, or venue compliance.

If you require certification documents, please contact us before ordering and we will provide the necessary information.

You may place your order directly through our website by selecting your product, uploading artwork, and completing checkout.

If you need assistance, our team is happy to help before placing your order. Please email us at sales@bingbanners.com.

If “I want to see the proof before printing” is selected, a digital proof will be sent by email.

Sometimes, even if this option is not selected, we may still send a proof if the file quality is very low or the size is incorrect. Please check your inbox and spam folder for any follow-up messages.

Production will begin only after written approval is received. This process may delay production.

If your file is clear quality and the exact print size, you may select “I have reviewed and approve my design” at checkout.

Orders may be modified only before production begins. Once printing has started, changes or cancellations are no longer possible.

Please call us at 1-888-766-8808 to check the status of your order. If you cannot reach us, email sales@bingbanners.com.

We offer logo arrangement for step and repeat banners. If you are ordering a step and repeat banner, please attach your logo or logos and complete your order. We will send the proof to your email.

We do not offer other professional design services. However, we do offer a Design Center where you can design your own banner. Please go to “Design Center” on our menu.

We recommend providing either the actual print size or vector files. We accept PDF, JPG, TIFF, PNG, AI, and EPS formats.

For best results, artwork should be created at 72-100 DPI at final print size. For 1/4 print size, 300 DPI is recommended.

We perform a basic file check for size and print readiness. However, customers remain responsible for spelling, layout, resolution, and design accuracy.

Color appearance varies between monitors and printing equipment. Slight color variation is normal and does not qualify as a defect. Exact color matching is not guaranteed.

We make every effort to reproduce brand colors accurately. However, due to material and printing limitations, exact Pantone matching cannot always be guaranteed.

Standard production time varies by product and begins after artwork approval and payment confirmation.

Our standard turnaround time is same day or 1 business day. Most single or small batch orders placed before 1pm PST go out the same day.

For larger sizes or quantities, we may need a couple of days for production. Please contact us if you want to know your project’s turnaround time.

Production time does not include shipping transit time.

Production Time + Shipping Time = Total Delivery Time

Yes. A single or small batch order placed before 1pm PST usually goes out the same day. Please contact us prior to ordering for availability.

Production Time + Shipping Time = Total Delivery Time

Production begins only after:

• Full payment is received
• Artwork is confirmed
• Proof approval is received, if proof was requested or sent for confirmation

The proof represents layout and content placement. Minor variations in color, material texture, and finishing may occur during production.

All custom printed backdrops and banners may vary up to ±1–2 inches due to material characteristics and the heat printing process. This is not considered a defect.

All backdrops and banners are produced using flexible print materials such as vinyl or fabric. Due to the heat-printing and finishing process, a size tolerance of approximately ±1–2 inches may occur.

This is a normal industry standard and does not indicate a defect.

Flexible materials such as vinyl, fabric, and textile media may slightly shrink or expand during:

• Heat printing process
• Ink curing
• Finishing and trimming
• Handling and packaging

Unlike rigid materials such as metal, acrylic, or plastic panels, printed media cannot always be manufactured to an exact measurement.

No. Size variations within ±1–2 inches are considered normal production tolerance and are not eligible for refunds, returns, replacements, or claims.

If your project requires precise measurements with no tolerance allowance, we recommend sourcing from a provider or material specifically designed for precision fabrication rather than flexible printed media.

Yes. By placing an order, customers acknowledge and accept standard production tolerances associated with custom printed products.

Orders ship immediately after production is completed. Shipping timelines depend on the selected carrier and service level.

We offer ground, 3-day, 2-day, next day, and next day Saturday delivery options.

Production Time + Shipping Time = Total Delivery Time

Yes. Local pickup is available during business hours once you receive a pickup notification email.

Pickup address: 1446 W. 178th St, Gardena, CA 90248.

Hours: Monday-Friday, 9:00am-5:30pm, except holidays. No weekend pickup.

Shipping carriers control delivery schedules. While we strive to meet deadlines, delivery dates cannot be guaranteed once an order leaves our facility. Claims for shipping delays cannot be accepted.

Transit delays caused by carriers, weather conditions, or unforeseen circumstances are outside of our control.

All items are custom prints, so we do not accept returns or refund claims for shipping delays.

Ground shipping is not a guaranteed delivery service and may take up to 7 business days depending on carrier conditions.

For urgent orders, we recommend selecting expedited or express shipping options.

All products are custom-made to order. Therefore, we do not accept returns or refunds. We are unable to resell customized items once production has begun.

If the item is defective or damaged during shipping, you have 7 days from the date of delivery to file a claim.

Please contact us within 7 days of delivery with clear photos of:

• The damaged item
• Packaging materials
• Shipping box exterior

Claims submitted after 7 days may not be eligible.

If your order arrives incomplete or missing items, please notify us within 7 days of delivery so we can investigate and resolve the issue promptly.

For packages marked as lost in transit, claims must be submitted within 14 days of the estimated delivery date.

We will initiate an investigation with the shipping carrier. Investigation results may take 10-14 business days.

If the order is time-sensitive, a replacement order may be offered depending on the situation.

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided:

• The package may be returned to our facility
• Reshipping fees will apply based on carrier charges

Packages that are unclaimed and returned to us can be reshipped upon request. Additional shipping charges will apply.

Once a proof is approved, the customer assumes responsibility for all artwork content, including spelling, layout, and design accuracy.

If you need to reprint the banner, you will be responsible for the reprint cost.

Orders may be canceled only before production begins. Once printing starts, orders cannot be canceled or refunded.

No. Minor color variation is an inherent part of large-format printing and does not qualify for reprint or refund.

Yes. Our printing process is designed to deliver vibrant, high-quality results suitable for trade shows, retail displays, events, and photography backdrops.

We highly recommend our fabric backdrop for photography backdrops.

Store banners clean, dry, and rolled, not folded, for vinyl to maintain longevity and appearance.

Due to the nature of custom-made printed products, we do not provide warranty coverage for banner stands, banners, or printed materials.

Warranty does not cover damage caused by:

• Normal wear and tear
• Improper handling or setup
• Transportation or storage damage
• Accidental damage or misuse
• Outdoor exposure, weather conditions, or environmental factors
• Tears, scratches, bending, or broken parts after delivery

Stand parts are not sold separately, and we do not provide replacement components such as bases, poles, springs, or hardware pieces.

All products are inspected and confirmed to be in working condition prior to shipment. Customers are responsible for proper use, handling, and maintenance after delivery.

Print longevity depends on several factors including environmental conditions, usage, and exposure to sunlight, wind, and moisture.

Our materials are designed for durability and are commonly used for both indoor and outdoor applications. However, we do not guarantee a specific lifespan due to variables beyond our control.

Our liability is strictly limited to the purchase price of the product and excludes indirect or consequential damages such as loss of profit, business interruption, or event-related losses.